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Galloway Treasure

Galloway Treasure | Fossils and Gemstones

FAQ's | Galloway Treasure

At Galloway Treasure we only sell genuine, quality minerals and fossils.  Some minerals have been colour enhanced to highlight their natural beauty.

All our products are sourced from trusted Uk suppliers.  We only work with suppliers who are committed to ethically sourcing their products.

We are happy to help with any queries you may have.  You can get in touch by filling in our website contact form or by emailing info@gallowaytreasure.co.uk  

We will endeavour to respond to your enquiry as soon as possible.

Thank you for buying from Galloway Treasure. 
In order to return or exchange your purchase, you need to do so within 14 days of receiving your order.

Please return your item to:

Galloway Treasure Returns

Newmill Cottage, Crawfordtonhill

Moniaive

Dumfries and Galloway

DG3 4HE

 

The buyer is responsible for the cost of the return postage.  We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your item(s) go missing. Please remember to include a brief note to explain the reason for return.  The product must be received by us in the same condition that you received it in.  
After we receive your item, we will inspect the item(s) and process your refund if the item is in resaleable condition. 
Your money will be refunded by the same method you paid for it. This may take between 5 and 10 business days, depending on your payment method.

We are really sorry to hear you have received a faulty item.  Please email us with a brief description of the issue and we will be happy to offer a refund or replacement.

Depending on the type of stone, you can:

  • – hold it under cold running water.
  • – place it in sunlight or moonlight.
  • – smudge your crystal with sage or other herbs.
  • – immerse it in sea salt.

Please remember to research your particular crystal before using some of the cleansing techniques. Crystals such as selenite and gypsum should not be put in water. For crystals such as amethyst and calcite it is best to avoid having them in sunlight for prolonged periods.

IMPORTANT NOTE – Crystals should never replace medical advice or treatment from a qualified professional.

Contact Galloway Treasure

If you have any queries regarding products, orders or delivery then please get in touch with us by emailing.